We are looking for you!

Dare to do something new, be brave and redefine the limits of what is possible. That is exactly what we expect from our employees. Because we know that behind a successful company there are many very good employees.

In an open and modern environment, you will encounter a culture that redefines boundaries and wants to implement many new ideas.

Customer Service Manager / Shipping Clerk for Online Shop (m/f/d)

As an employee (m/f/d) in customer service, you can contribute to our success.

  • Picking our small gifts and cards

  • Be the first point of contact for our JoliCoon customers, receive customer inquiries by email or phone and clarify them

  • Responsible for handling complaints and returns and coordinate with suppliers and logistics partners

  • Continuously develop the quality of our customer communication

  • Analyze customer inquiries and complaints and summarize them to derive actions

  • Help manage the Help & Customer Service area on JoliCoon and our platforms

This is what you bring with you:

  • Successfully completed commercial training or comparable experience

  • Professional experience in customer service and mail order is an advantage

  • Enjoyment in dealing with our customers as well as empathy and a friendly demeanor

  • A structured and team-oriented way of working combined with high quality standards for one's own work

  • Strong written and verbal communication skills as well as a high level of service orientation

  • Good knowledge of German and English rounds off your profile, knowledge of Italian, French and Spanish is an advantage but not required

  • Solid MS Office skills, affinity for Internet technologies

  • A lateral entry under the conditions listed above is no problem.


    What you can look forward to:

    • With us you will find a warm and motivating working atmosphere that relies on honesty, openness and team spirit.
    • No matter whether you come in a shirt, blouse or casually in jeans and sneakers – with us, what counts is your personality and your skills, not your outfit.
    • We maintain flat hierarchies and a respectful, informal culture that is practiced in every area.
    • The route to our office is straightforward and you benefit from free parking for your car or bicycle.
    • Benefits such as a height-adjustable desk, an ergonomic chair, as well as water, tea, coffee and the use of our kitchen are standard.

    If that sounds good to you, then become part of our team and let’s get started together.